Privacy Policy

Last Updated: May 2026

Welcome to Crown Coins Casino. We are deeply committed to safeguarding the privacy and personal data of all our players across Canada. This Privacy Policy has been carefully crafted to explain how we collect, use, share, and protect your information when you interact with the Crown Coins Casino platform, our mobile applications, and our related services. By registering an account or participating in our sweepstakes games, you consent to the data practices described in this document.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation to ensure your data is handled with the highest standards of care and transparency.

1. Information We Collect

To provide you with a seamless and secure social casino experience, we must collect certain types of information. At Crown Coins Casino, we categorize the data we collect into three primary segments:

A. Information You Provide Directly

• Account Registration Data: When you create an account to play with Gold Coins or Sweeps Coins, we collect your full name, email address, date of birth (to verify you meet the 18+ age requirement), and a secure password.
• Verification Information (KYC): In accordance with Canadian sweepstakes laws and Anti-Money Laundering (AML) regulations, we require verification before processing real prize redemptions. This includes a copy of a government-issued ID (such as a Canadian passport or provincial driver's license), proof of residential address (like a utility bill), and, in some instances, a selfie for facial recognition.
• Payment Information: When purchasing Gold Coin bundles, we collect necessary billing details. Please note that credit card numbers are processed by our secure, PCI-compliant third-party payment gateways; we do not store full credit card numbers on our servers.
• Customer Support Interactions: Any information you provide when communicating with our 24/7 VIP customer support team via live chat or email.

B. Information Collected Automatically

• Device and Usage Data: We collect your IP address, browser type, operating system, and device identifiers (such as mobile advertising IDs) when you access the Crown Coins Casino platform. We also track your navigation paths, game preferences, and the duration of your sessions.
• Gameplay and Transaction Data: To ensure fairness and manage our dual-currency system, we maintain detailed logs of your spins, tournament entries, Gold Coin purchases, and Sweeps Coins redemptions.

2. How We Use Your Information

The data collected by Crown Coins Casino is utilized strictly for operational, security, and enhancement purposes. Specifically, we use your information to:

• Create, manage, and secure your player account.
• Process the purchase of Gold Coin bundles and facilitate the swift redemption of Sweeps Coins for real cash prizes or digital gift cards.
• Verify your identity, age, and Canadian residency to ensure compliance with relevant sweepstakes and gaming regulations.
• Monitor gameplay for potential fraud, collusion, bonus abuse, or breaches of our Terms of Service.
• Deliver personalized marketing communications, daily login bonuses, and exclusive VIP promotional codes (subject to your consent and opt-in preferences).
• Analyze user trends to improve the performance, layout, and game offerings of our desktop website and mobile app.

3. How We Share Your Information

Crown Coins Casino will never sell or rent your personal information to third-party data brokers. We only share your data under the following strict circumstances:

Service Providers and Partners

We share information with trusted third-party vendors who perform services on our behalf. This includes payment processors, identity verification services (KYC providers), game software developers (who need anonymized data to ensure RNG fairness), and cloud hosting providers. All partners are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.

Legal Compliance and Protection

We may disclose your personal data if required by Canadian law, subpoena, or other legal processes. Furthermore, we reserve the right to disclose information when we believe in good faith that such action is necessary to protect the rights, property, or safety of Crown Coins Casino, our players, or the public. This includes sharing information with regulatory bodies to investigate potential fraud or illegal activities.

4. Data Security and Retention

We take the security of your data seriously. Crown Coins Casino employs state-of-the-art administrative, technical, and physical safeguards—including SSL encryption, secure firewalls, and strict access controls—to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

We retain your personal data only for as long as your account is active, or as needed to provide you services, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Once data is no longer necessary, it is securely deleted or anonymized.

5. Children's Privacy

Our platform is strictly for adults. Crown Coins Casino does not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will take immediate steps to terminate the account and delete such data from our systems.

6. International Data Transfers

While we operate primarily for players in Canada and the United States, our servers and service providers may be located in various jurisdictions globally. By using the Crown Coins Casino platform, you acknowledge and consent that your personal information may be transferred to, processed, and stored in countries outside of Canada, where data protection laws may differ from those in your province.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our data practices, technological advancements, or legal requirements. When we make material changes, we will notify you via a prominent notice on our website or through an email sent directly to your registered address prior to the change becoming effective. We encourage you to review this page regularly for the latest information on our privacy practices.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled at Crown Coins Casino, please reach out to our dedicated support team or our Data Protection Officer through the Help Center or by emailing our privacy compliance department.